Cek33 Privacy Policy — Your data is our responsibility

1 What Information We Collect

When you create an account and use cek33's services, we collect various types of information. This falls into two categories — what you provide directly and what is collected automatically.

Information you provide directly:

• Full name and date of birth
• Mobile number and email address (where applicable)
• National ID number or passport details (for verification purposes)
• Mobile banking details (Mobile Banking, Nagad, Rocket)
• Account password (stored in encrypted form)

Automatically collected information:

• IP address and device type
• Browser information and operating system
• Session duration and usage patterns
• Cookies and location data (with permission)
• Transaction history and gaming records

2 How Your Information Is Used

Cek33 uses your information only for specific, legitimate purposes. The table below outlines the purposes for which we use your data and the legal basis for doing so:

Your data will not be used for any purpose beyond those stated above. If we ever intend to use it for a new purpose, we will obtain your consent first.

3 Data Retention & Expiry

Cek33 stores your information on secure servers. All data is encrypted and accessible only to authorized personnel on a need-to-know basis. Retention periods vary depending on the type of data and applicable legal requirements.

• Account Information: For the duration of the active account and 5 years after closure.
• Transaction records: A minimum of 7 years as required by legal obligation.
• Gaming Logs: Automatically deleted after up to 1 year.
• Cookie Data: At the end of a session or after 30 days.
• Support conversations: Deleted 2 years after resolution.

4 Sharing Data with Third Parties

Cek33 never sells or transfers your personal data to advertisers or unauthorized third parties under any circumstances. However, in certain limited situations, we may need to share specific information with trusted partners:

• Payment processor: Mobile Banking, Nagad, Rocket — used solely to process transactions.
• Game Providers: Only the minimum data necessary to provide the service.
• Law Enforcement: Where required by a court order or legal obligation.
• Auditing body: For license and compliance verification.
• Cloud Services: Stored in encrypted form for secure data storage.

All partners with whom data is shared have signed our data privacy agreement and are bound to protect your information. They may not use your data for any other purpose.

5 Cookies & Tracking Policy

Cek33 uses cookies to make your browsing experience smoother and more personalized. Cookies are small text files stored on your device.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how the site is used — subject to your consent.
• Performance Cookies: To improve site speed and performance.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

6 Your Data Rights

Every cek33 user has a number of important rights regarding their personal data. To exercise these rights, please contact our support team:

• Access: The right to know what information we hold about you.
• Correction: The right to correct inaccurate or outdated information.
• Deletion: The right to request deletion of your data under specific conditions.
• Restriction of processing: The right to request restricted use of your data in certain circumstances.
• Portability: The right to receive your data in a readable, portable format.
• Right to Object: The right to object to certain types of data processing.
• Withdrawal of consent: The right to opt out of promotional communications at any time.

We generally respond to rights requests within 30 business days of receipt. In complex cases it may take a little longer, and we will notify you if that is the case.

7 Protection of Children's Data

Cek33 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

• Age is verified at the time of registration.
• Identity documents may be requested in suspicious cases.
• If a minor's account is identified, the full balance will be refunded.

If you believe a minor is using cek33, please notify our support team. We will take prompt action.

8 Security Measures

Cek33 has implemented industry-standard technical and organizational measures to protect your data. Our security framework is as follows:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Passwords are bcrypt-hashed — they are never stored in plain text.
• Two-factor authentication (2FA) support.
• Regular security audits and penetration testing.
• 24/7 security monitoring system.
• Firewall and DDoS protection.

9 Privacy Policy Updates

Cek33 may update this Privacy Policy from time to time. Changes may occur due to updates in legislation, the launch of new services, or changes in business operations. For every update, we follow the process outlined below:

• The date of any changes will always be shown at the top of this page.
• Users will be notified via SMS of any major changes.
• You will be given 7 days' notice before any new policy takes effect.
• If you do not agree to the updated policy, you will have the option to close your account.

To view a previous version of our Privacy Policy, contact the support team — we keep all prior versions on record.

10 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please do not hesitate to contact us. Our dedicated privacy team handles all requests promptly and confidentially.

• Email: [email protected]
• Live chat: 24/7 support available on the website
• Response time: Usually within 24 hours

For privacy-related complaints, we first attempt to resolve the matter internally. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.